Privacy Policy

1. Who We Are

UKLandRegister.co.uk is a property administration and document retrieval service. This policy explains how we collect, use, and protect your personal data when you use our services. We take your privacy seriously and are committed to complying with UK data protection law (UK GDPR).

2. What Data We Collect

We collect the following personal data:

• Contact information: name, email address, telephone number, postal address
• Property information: property address, postcode, title number
• Application data: information you provide as part of your Land Registry application
• Payment information: handled securely by Stripe — we do not store card details
• Communications: messages you send us via our contact form or email

3. How We Use Your Data

We use your personal data to:

• Process and manage your Land Registry application
• Communicate with you about your case progress
• Process your payment via Stripe
• Send you documents and application updates
• Comply with our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: processing necessary to perform the service you have requested
• Legal obligation: where we are required to process data to comply with the law
• Legitimate interests: for improving our service and preventing fraud

5. Data Sharing

We only share your data where necessary:

• HM Land Registry: your application data is submitted to HMLR as required by the service
• Stripe: payment processing (see Stripe's Privacy Policy)

We do not sell your personal data or share it with third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Application records are typically retained for 7 years in accordance with our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate personal data
• Request erasure of your personal data (subject to legal requirements)
• Object to or restrict certain processing
• Data portability in certain circumstances
• Lodge a complaint with the ICO (Information Commissioner's Office) — ico.org.uk

To exercise any of these rights, please contact us at [email protected].

8. Security

We use industry-standard security measures to protect your personal data, including SSL encryption for data in transit and secure server infrastructure. Access to your data is restricted to authorised staff only.

9. Cookies

We use essential cookies and browser storage for your session, order and payment verification. If you select Accept All, we also load Google Analytics, Google Ads and Microsoft Advertising (Bing UET) tracking to measure visits, enquiries and purchases. Selecting Necessary Only keeps Google tags blocked and tells Bing UET that advertising storage is denied.

10. Contact

For privacy-related queries or to exercise your rights: