Terms of Service

Version number: 2.0

Effective date: 24/02/2021

1. Introduction


We are Administration Gateway Ltd trading as "UK Land Register". Our company information is at the end of this document.

2. What this is all about


These are our terms and conditions which apply to our Service (explained below). We've tried to make them user-friendly. Please read them carefully and save a copy as we don't file a copy specifically for the transaction with you. They're available in English only.

3. Definition


Here are some definitions which are used in this document (all capitalised):


"Consumer" - an individual acting for purposes which are wholly or mainly outside that person's trade, business, craft or profession.


"Service" – our website, the services we offer by means of our website or by phone and any related software and services.


"User" - persons or organisations using our Service (whether or not registered with us).

4. How you enter a legal contract with us


Website: You place your order by using the ordering process on our site. This involves transmitting the order to us by clicking on the "Pay Now" or equivalent button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.


Phone: When you contact us, we will collect your details and email you an invoice for payment. You place your order by clicking on the payment link in that email.


We will send you a confirmation email after your order. This is our acceptance of your offer and the point at which a legally binding contract is formed.


By browsing any part of our Service that does not require registration/payment, you are also bound by these terms to the extent they are relevant.

5. Right to cancel ("cooling off")


If you are a Consumer, you have the right to cancel this contract subject to the provisions set out below.


You lose the right to cancel contracts for the supply of services which have been fully performed, i.e. completed. (Completion of our services is explained below.)


If you do have the right to cancel, the following apply:

Right to cancel


You have the right to cancel this contract within 14 days without giving any reason.


The cancellation period will expire after 14 days from the day of the conclusion of the contract (i.e., from when the contract is formed).


To exercise the right to cancel, you must inform us, Administration Gateway Ltd, of Suite 305 Daisyfield Business Centre, Appleby Street, Blackburn, Lancashire, BB1 3BL, email address below, telephone number +44 (0) 333 011 3500, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form at the end of this document but it is not obligatory.


To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you.


We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.


We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.


If you requested us to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation of this contract in comparison with the full coverage of the contract.

6. Changes to the terms and conditions


We may change these terms and conditions by posting the new version on our website. Please check our website from time to time. The new version will apply if you make a new order following the effective date shown.

7. Who can use our Service?


You must not use, or attempt to use, our Service unless you are over 16 years of age.

8. IMPORTANT: Our Service

Purpose of our service


The purpose of our service is to simplify the process of finding information about UK properties and provide you with reasonable support. We are an independent intermediary, not officially connected with HM Land Registry. If you apply directly to the official body, you will only have to pay the official fee and not our service fee but then you will not receive any of the benefits provided by our service.

What we will do


Provided that you have supplied us with all of the correct and necessary information, we will check it and take reasonable steps to submit to the Land Registry.


If and when we receive the information from you, we will send it to you by email or, if you have requested, by post. We will take reasonable steps to send the documents to you within the timescales explained on our site.


We do not promise that the documents you request will be available or that the official body will respond within any particular timeframe – or at all. If the official body tells us that the documents are unavailable for whatever reason, our services are complete at that point and there will be no refund in those circumstances.


We promise to supply our service with reasonable care and skill.

Your responsibilities


It is your responsibility to take reasonable steps to ensure that all information which you supply to us is accurate and complete.


You are responsible for telling us correctly if the property is freehold or leasehold as different document-types are available for each. If you select the 'unsure' option, we will automatically send the freehold documents unless no freehold documents are available, in which case will send leasehold documents.


It is also your responsibility to promptly tell us if you do not receive your documents within the expected timeframe so that we can follow up.

9. Things you can't do on our Service


You agree not to do any of the following in connection with the Service:


break the law or infringe anyone else's rights;


victimise or harass other people;


use offensive, obscene, abusive or other inappropriate language;


deceive or mislead anyone;


provide any Content that includes someone else's personal information unless that person is 16 years or over and you have obtained their written consent or you are their parent/guardian;


impersonate anyone;


link to unlawful or otherwise inappropriate content;


use the Service with a view to competing with us or infringing our rights;


disrupt our Service, e.g spam, viruses or phishing;


interfere with or damage our Service or gain unauthorised access to any part of our system, data, passwords or otherwise;


intercept or modify communications;


impose an unreasonable load on our Service;


get around any security or other features including those designed to stop copying of Content; or


attempt, encourage or assist any of the above.


You agree to:


comply with any rules or requirements on our Service;


promptly comply with any reasonable request or instruction by us in connection with the Service; and


ensure that any contact or other information which you supply to us is accurate and not misleading and you will tell us if there are any important changes.

10. Our right to disclose your information


We have the right without notice or refund to disclose to the police or other relevant authorities or to a complainant any information if it is the subject of complaint or where we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal offence may have been committed, or where required by law or where requested by the police or other appropriate authorities.

11. Guidance


If we ourselves provide any guidance or other general information on our Service, we cannot guarantee that it is accurate or up to date and we do not accept legal responsibility for it. Before acting on such information, you must make your own appropriate and careful enquiries including as to its accuracy and suitability for your purposes. You rely on such information at your own risk.

12. Other peoples' services / advertising / websites


We may display other peoples' services, advertising and /or links to other websites. We do not recommend or endorse, nor are we legally responsible for, any of these. You use them at your own risk.

13. If you create an account on our Service


Unless otherwise specifically stated on our Service, your account is for your personal use only. You must not authorise or permit any other person to use your account. You must take reasonable care to protect and keep confidential your password and other account or identity information. You must notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorised disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).

14. Payment


All payments must be made in advance via the means we specify. The prices shown on our website include any applicable VAT or taxes. NB As explained on our website, the price shown includes both the official fee and our separate service fee.

15. Ending or suspending this contract


We are entitled to end this contract or suspend part or all of our Service or impose restrictions on our Service if:


you break this contract;


any fees payable by you are unpaid / unjustifiably charged back;


acting reasonably, we think that it is necessary to protect us or others;


we are required to do so by applicable law or regulation or to comply with an order, instruction or request from a competent authority; or


you or anyone on your behalf acts inappropriately towards our staff.

16. If our Service doesn't work properly


We do not guarantee that the Service will be uninterrupted or error-free. We are entitled, without notice and without liability (a) to suspend the Service for repair, maintenance, improvement or other technical reason and (b) to make changes to the Service.


You acknowledge that technology is not always secure and you accept the risks inherent in use of the Internet or other technology for the purpose of the Service.

17. Restrictions on our legal responsibility – very important


Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents, who have the right to enforce this agreement.


If you are a Consumer, we shall not be liable for any loss or damage where:


there is no breach of a legal duty owed to you by us;


such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);


(and to the extent that) such loss or damage is your fault, for example by not complying with this agreement; or


such loss or damage relates to a business of yours.


If you are a Consumer, you will be responsible to us for any reasonably foreseeable loss or damage we suffer (including claims made by other people) resulting from your breach of this agreement or misuse of our Service.


The following clauses apply only if you are not a Consumer:


Our liability of any kind (including our own negligence) for any act or omissions or series of connected acts or omissions is limited to the total fees paid or payable by you to us in connection with our Service in the 12 months before the act or omissions complained of.


In no event (including our own negligence) will we be liable for any:

economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

loss of goodwill or reputation;

special, indirect or consequential losses; or

damage to or loss of data


You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Service and/or breach of this agreement.


To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.


This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

18. Intellectual property rights


The intellectual property rights in all material used on or in connection with our Service are owned by us or by our partners. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, publishing, selling or adapting it or taking extracts from it without our specific prior written consent. You must not misrepresent the ownership or source of such material, for example by changing or removing any legal notices or author attributions.


Just to be clear - you must not collect, scrape, harvest, frame or deep-link to any content on our Service without our specific prior written consent.

19. Things we can't control


We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures and epidemics/pandemics.

20. Transferring this contract to someone else


We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

21. Your personal information – see our privacy policy


You agree that we can deal with your personal information in accordance with our Privacy Policy which may change from time to time.

22. English law


This contract is under English law and any disputes will be decided only by the courts of the United Kingdom. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a Consumer to rely on such mandatory provisions of local law.

23. General but important stuff


We may send all notices under this agreement by email to the most recent email address you have given us. You can send notices to our email address shown below. Headings used in this agreement are for information and not binding. If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement will still apply. If either of us overlooks any breach of this agreement by the other, it can still be actioned later. A person who is not a party to this agreement can't enforce it unless the agreement says otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement make any party as agent, employee or representative of the other.

24. Complaints


If you have any complaints, please contact us via the contact details shown below.

25. Company information


Company name: Administration Gateway Ltd


Trading name: "UK Land Register"


Country of incorporation: England and Wales.


Registered number: 12193106


Registered office and trading address: Suite 305, Daisyfield Business Centre, Appleby Street, Blackburn, Lancashire, BB1 3BL


Email address: [email protected]


Other contact information: See our website.


VAT number: 334956476

Version number: 2.0


Complete and return this form only if you wish to cancel the contract:

To Administration Gateway Ltd of Suite 305 Daisyfield Business Centre, Appleby Street, Blackburn, Lancashire, BB1 3BL, [email protected]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),


[*] Delete as appropriate

Need help?

Not sure exactly what you are looking for or just want clarification? We would be happy to chat with you and clear things up.

Call (9AM - 5PM)

0333 011 3500

Email us

[email protected]